FREQUENTLY ASKED QUESTIONS
Listed below are some of the Frequently Asked Questions (FAQ's) that should help address any questions or issues that may arise during the interview process. You will also find helpful information and links on many of the Forms and Schedules you will encounter during the process. It is important that you make every effort at completing your return accurately prior to submitting it to the IRS or your State authority, as applicable, for their review.In addition to the listing below, the IRS provides an extensive list of FAQ's and information related to various tax topics that may be useful in preparing your return which, you can access from the following links:
IRS FAQ's
Tax TopicsNote: CitizenTax does NOT provide tax advice under any circumstance. Should you need additional assistance you should contact a tax professional for guidance.
General e-filing questions:
- What is e-filing and what are the benefits?
- Are you authorized by the IRS as an e-file provider?
- What is your fee for e-filing?
- What will I need in order to prepare and e-file my return?
- Is my information secure on your website?
- Where may I obtain a copy of your privacy policy?
- How may I contact you?
- How may I contact the IRS?
- Do I have to mail in any forms to the IRS when I e-file?
- I need tax advice. How can you help me?
- What if I am audited by the IRS?
- Can I change my login information once I have registered?
- What if I lost or can't remember my username and password?
- What if I encounter a problem with the website?
E-filing instructions:
- How do I navigate your website to complete the tax interview?
- Can I file more than one return on your website?
- Do I have to complete my return in one visit?
- Do I have to mail any forms to the IRS?
- Can I print a copy of my Federal and State tax returns when they are completed?
- Can I print my return on the actual IRS forms?
- Can I get a copy of my 2007 Federal return that I filed through CitizenTax?
Tax form questions:
- What federal tax forms do you support for e-filing?
- What if you do not support a form I need for my return?
- Can you give me instructions for completing certain tax forms?
- How do I determine my filing status?
- Who may I claim as a dependent on my return?
- Should I use the standard deduction or should I itemize?
- What is the Earned Income Tax Credit and can I claim it on my return?
- Why has the IRS asked me to prove that I am entitled to claim EITC?
- Do I qualify to receive the Child Tax Credit?
- Can I receive a credit for the college tuition I've paid?
- Do I qualify for a credit for my IRA or Qualified Plan contribution?
- Can I claim the credit for elderly or the disabled?
- I leave my children with a daycare center when I am working. Is there a credit available to help me with this expense?
- Do I owe Social Security and Medicare tax on my tip income?
- I am under 59 1/2 and took an early distribution from my IRA or Qualified Plan. Do I owe additional tax on the distrbution?
- What happened to Form 8453-OL?
- What is a PIN number and where do I get one?
- What if I can not locate my prior year PIN or AGI information?
- What is a DCN number and do I need it?
- How can I file an extension for 2008 tax return?
Change, correct, and/or resubmit your return:
- How do I read the information on the Check Return Status page?
- What does my return status mean?
- My e-file status has not changed for over a week. What should I do?
- My status is DUPLICATE, what does that mean?
- Can I make changes to my return?
- How can I check the status of my amended return?
- Can I delete my information from your site if I choose not to e-file?
- What if I e-file my return and it is rejected by the IRS?
- What is the most common mistake that causes rejection by the IRS?
- Where is the rejected return information posted?
- How do I correct my errors and re-submit my return to the IRS?
- Why was my tax return rejected for a dependent's Social Security Number being used more than once or on another return?
Refund information:
- How long will it take to receive my refund?
- When will the IRS mail or deposit my refund?
- How can I check on the status of my refund?
- Can I change my refund option once my return is submitted to the IRS?
- What if my e-filed refund amount and my deposited refund amount are different?
- Can my refund be used to pay other debts?
- I owe the IRS money, can I pay by check?
Information about state tax returns:
- Which states do you support for e-filing?
- How do I complete my state return?
- What is the fee for e-filing my state return?
- How do I check the status of my state return?
- How do I e-file my state return?
- My state return was rejected, what do I do now?
What is e-filing and what are the benefits?
E-filing (electronic filing) is a quick, easy and cost effective alternative to the traditional method of completing and mailing your tax returns. When you e-file your return(s) thru us, the information is transmitted to the IRS and your State as applicable.
Return to TopAre you authorized by the IRS as an e-file provider?
Yes! Prior to being authorized by the IRS, our software underwent extensive IRS testing prior to being released to processes e-file returns.
Return to TopWhat is your fee for e-filing?
You will be charged $17.76 for each federal return you submit at the end of the e-filing process, if applicable. The fee for all State returns is $18.88. All fees are earned once you submit and is not determined by either the acceptance or rejection of your tax return.
Return to TopWhat will I need in order to prepare and e-file my return?
You will need to gather all of your tax statements, W2 and 1099 forms as well as your deductible statements that may include your mortgage payment summary, expense receipts, charitable giving receipts and any other information typically used in preparing your tax returns. You will also need a printer if you would like to print a copy of your tax return or payment voucher (if required) to maintain for your own records.
Return to TopIs my information secure on your website?
Maintaining the confidentiality of your tax return is very important to us. Our website utilizes the Premium Extended Validation SSL (Secure Sockets Layer) protocol to assure that your information is securely transmitted over the Internet and have retained McAfee Secure (formerly HackerSafe) for additional security. We do not sell your information and only share required data to authorized persons or entities and to 3rd party’s that offer services to you that you have selected.
Where may I obtain a copy of your privacy policy?
A "privacy policy" link is located on the toolbar of each page.
Return To TopHow may I contact you?
It is likely that the solution to your question or issue may be found in this extensive FAQ listing (Frequently Asked Questions) section of the website. In addition, you will find helpful links throughout the site to assist you as you complete each portion of the interview.
In addition to the FAQ library, you may want to visit the IRS website for specific information relative to your inquiry by clicking here.
If you are unable to resolve your issue or specific question, you can click this CONTACT US link for assistance. We will make every effort to respond to your inquiry within 24 hours. However, we may only respond to inquiries that cannot be resolved by using the FAQs or the IRS website.
How may I contact the IRS?
In the event that you have specific questions or need additional tax information you may want to access the IRS website.
Do I have to mail in any forms to the IRS when I e-file?
Do not mail your W-2's, 1099s or any other documents to the IRS or us if you are e-filing your return unless specifically directed. However, you should keep all your records in case of an IRS request. The IRS will contact you directly to request any of your records. Please reply in a timely manner as your refund may not be issued until the IRS has received and reviewed the requested documentation.
I need tax advice. How can you help me?
We do NOT provide tax advice under any circumstance. If you need additional guidance in completing your tax return you should contact a tax adviser to assist you. Or, you can view the IRS guidelines for the completion of certain tax forms by logging in and selecting the FORM INSTRUCTIONS tab on the forms and schedules in our website. This information is provided by the IRS to assist taxpayers with questions on specific Forms that are needed for completing their Federal Tax Returns. You may also want to visit the IRS website at www.irs.gov for additional assistance.
What if I am audited by the IRS?
If you are concerned about being audited by the IRS our Audit Assistance Program (AAP) is available for purchase at submission of your return. The AAP lets you rest easy as a CPA will represent you and the expense up to $2,500 is handled too for only $24.99. If you do not select the Audit Assistance Program and are audited, you may choose a CPA or tax attorney to represent you with the IRS. Typically, cost of representation ranges from several hundred to several thousand dollars.
Return to TopMay I change my login information once I have registered?
As a security precaution for your personal data, once you have registered using an email address, it cannot be changed. However, you are able to create multiple returns under the same logon. If you wish to register again, you must enter another email address, but previously used primary SSNs can only be used one time. It is important to save the user (email) and password in a safe and secure location. If you have lost your password a "request new password" link is available on the registration page.
What if I have lost or can't remember my username or password?
A "request a new password" link is located on the registration page. Once requested, your new password will be sent to your tax return registered email (user) account. It is important that you record this information in a safe place.
What if I encounter a problem with the website?
Our website has undergone extensive testing and should not experience any technical issues while preparing your online tax return. However, should you encounter any difficulties, you may want to close all browsers, empty your Cache and start again to see if that eliminates the issue you are experiencing. Further, we may experience a temporary downtime to install updates and changes to our software program. We monitor the website at all times to ensure adequate bandwidth for your to move through the tax program at your preferred pace.
Return to TopHow do I navigate your website to complete the tax interview?
Once you have registered with us, you will proceed through an extensive interview to assure that you enter all required information needed to complete the federal portion of your return. The interview consists of the following sections: Basic Information, Income Items, Income Adjustments, Taxes/Deductions, Payments and Final Review. Throughout the interview you will be given an opportunity to review/edit your previous entries. You will also be able to access the completed portions of the interview from the toolbar tabs at the top of the page throughout the website. Note: Neither your federal or state return(s) will be submitted until you choose to do so at the end of the interview by selecting the "process return" button.
Can I file more than one return on your website?
Yes! You may prepare and e-file returns not only for yourself but also for your spouse, child, parents or anyone else who trusts you with their information. However, you are NOT allowed to register using the same Social Security Number more than once. Further, our program is for individual use only and not intended for use by tax preparers.
Return to TopDo I have to complete my return in one visit?
No. You may access your account as many times as necessary in order to complete your return. You will simply need to login each time you return to the site. The information you have previously entered will be stored in your account through your last selection of the "save/continue" button located at the bottom of each page.
Return to TopDo I have to mail any forms to the IRS?
No, with one exception. If you file Form 8283, Non Cash Charitable Contributions, Form 8453 is required to be mailed. If the IRS wants any documentation from you it will be requested by mail.
Can I print a copy of my Federal and State tax returns when they are completed?
Yes. Once your return has been ACCEPTED by the IRS, your federal return is available on the CHECK A RETURN STATUS page, located on the Main Menu. Once you have LOGON to your account, select the Main Menu and the "Check A Return Status" page and the "View/Print" option.
Your State return is available for print at the time of submission and is available on the "Check A Return Status" page.
Return to TopCan I print my return on the actual IRS forms?
Yes, we provide a printed copy of the IRS forms; however, it is NOT SUITABLE FOR MAILING and the IRS will NOT ACCEPT as a mailed return. The print available is an acceptable copy for your records. Important: Under no circumstances are you to print and mail a copy of your return to the IRS as it will NOT be accepted as a completed return.
Return to TopCan I get a copy of my 2007 Federal return that I filed through CitizenTax?
2007 Return information is available on the PIN/Signature page of the 2008 interview if you LOGON with the same user (email). Also, you must have entered identical information such as your Social Security Number in the Basic Information section, then your Adjusted Gross Income will automatically populate on the PIN / Signature page. If you need to request a copy from the IRS, the link below will assist you.
What federal tax forms do you support for e-filing?
Please click the "Forms Supported" link on the toolbar to see the federal forms that we currently support. Please note that some forms are only partially supported.
Return to TopWhat if you do not support a form I need for my return?
You will need to file by another method in the event we do not support all of the federal forms that you need to complete your return.
Return to TopDo you provide instructions for completing certain tax forms?
We can assist you with software questions, but do not provide tax advice under any circumstance. Also, you can view the IRS guidelines for the completion of certain tax forms by logging in and selecting the FORM INSTRUCTIONS link located on each form and schedule throughout section of the website. This information is provided by the IRS to assist taxpayers with questions on specific Forms that are needed for completing their Federal Tax Returns.
Return to TopHow do I determine my filing status?
Your filing status is used in determining whether you are eligible to claim certain other deductions and credits. Information & links to assist you in determining your filing status are located in the Basic Information section in the software program and below:
The five filing statuses are:
- Single,
- Married Filing Jointly,
- Married Filing Separately,
- Head of Household, and
- Qualifying Widower with Dependent Child.
If more than one filing status applies to you, choose the one that will give you the lowest tax. If additional assistance is needed in determining your filing status click here.
Who may I claim as a dependent on my return?
Identifying the individuals who qualify for your dependent exemptions is usually pretty simple. In general, individuals who depend on you for support and lived in your house for more than 6 months during the tax year qualify for dependent tax exemptions. However, there are some exceptions when an exemption status is more complicated. The IRS has special rules for these situations. In most cases, children for whom you provide support and a home qualify as dependent exemptions. However, dependents do not always fall into this exact description. To claim a dependency exemption for a qualifying relative, the following dependency tests must be met:
- The member of household or relationship test,
- The citizen or resident test,
- The joint return test,
- The gross income test, and
- The support test.
Should I use the standard deduction or should I itemize?
Most taxpayers have a choice of either taking a standard deduction or itemizing their deductions. The standard deduction is a set dollar amount by the IRS that reduces the amount of income on which you are taxed. It is a benefit that eliminates the need for many taxpayers to itemize actual deductions, such as medical expenses, charitable contributions, and taxes, on Schedule A. The standard deduction is higher for taxpayers who are 65 or older or blind. If you have a choice, you can use the method that gives you the lower tax. For additional information regarding Standard/Itemized deductions click here.
What is the Earned Income Tax Credit and can I claim it on my return?
The earned income credit (EITC) is a refundable tax credit for certain people who work and have earned income. The EITC calculation is auto-calculated by the software if you select to have your EITC benefit calculated. A tax credit usually means more money in your pocket. It reduces the amount of tax you owe. The EIC may also give you a refund.
Earned income and adjusted gross income (AGI) must each be less than:
- $38,646 ($41,646 married filing jointly) with two or more qualifying children;
- $33,995 ($36,995 married filing jointly) with one qualifying child;
- $12,880 ($15,880 married filing jointly) with no qualifying children.
Tax Year 2008 maximum credit:
- $4,824 with two or more qualifying children;
- $2,917 with one qualifying child;
- $438 with no qualifying children
Investment income must be $2,950 or less for the year.
The maximum Advance Earned Income Tax Credit (advance EITC) for TY 2008 the employer is allowed to provide throughout the year with the employee's pay is $1,750.
Why has the IRS asked me to prove that I am entitled to claim EITC?
As part of random EITC testing, the IRS may ask you to provide documents to prove you are entitled to claim the EIC. The IRS will tell you what documents to send. These may include: birth certificates, school records, medical records, etc. They may also send you a letter with the name, address, and telephone number of the IRS employee assigned to your case. The process of establishing your eligibility will delay your refund. If you select to submit EITC during the software interview, your eligible EITC will be included in your E-file.
Do I qualify to receive the Child Tax Credit?
With the Child Tax Credit (CTC), you may be able to reduce the federal income tax you owe by up to $1,000 for each qualifying child under the age of 17. The Child Tax Credit is not refundable and will only reduce your tax owed to zero. Therefore, depending on your personal situation, you may or may not receive the entire $1000 per qualifying child.
A qualifying child for this credit is someone who meets the following criteria:
- Dependent - Is claimed as your dependent
- Age - Was under age 17 at the end of 2008
- Relationship - Is your son, daughter, adopted child, grandchild, stepchild or eligible foster child, your sibling, step-sibling or their descendant
- Citizenship - Is a U.S. citizen or resident alien
For additional information on the CTC click here.
Return to TopCan I receive a credit for college tuition I've paid?
Yes, Form 8863 is available to claim either the Hope or Lifetime Tuition Credits. Form 8917, Tuition and Fees deduction is available as well. You may choose one of these for each student, but not both.
Return to TopDo I qualify for a credit for my IRS or Qualified Plan contribution?
Maybe, the rules are complicated with many "if's and then's", but if you made contributions during 2008, complete Form 8880 and your credit will be auto-calculated and if a credit is earned it will be included in your return.
Can I claim a credit for the elderly or disabled?
Depending on your filing status and if your age is 65 or older, or if you are disabled you may qualify for this credit that is available on the Schedule R.
Return to TopI leave my children with a daycare when I'm working. Is there a credit available to help me with this expense?
Yes, Form 2441 offers a credit between 20% and 35% depending on your earned income.
Return to TopDo I owe Social Security and Medicare tax on my tip income?
Yes, you must file Form 4137 if you received cash and "charge tips" of $20 or more in a calendar month and did not report all your tips to your employer. You must also file Form 4137 if box 8 of your Form W2 shows allocated tips that you must report as income.
I am under 59 1/2 and took an early distribution from my IRA or Qualified Plan. Do I owe additional tax on the distribution?
Yes, in most instances, a 10% penalty applies on the total amount of the distribution. The remaining 90% should be reported as taxable income. If you took an early distribution, Form 5329 (Additional Tax on Qualified Plans, Including IRAs) should be completed.
Return to TopWhat happened to Form 8453-OL?
Form 8453-OL is no longer supported by the IRS. Each taxpayer must e-file their return using a PIN (Personal Identification Number) this season.
Return to TopWhat is a PIN number and where do I get one?
A PIN is a self-selected Personal Identification Number that can consist of any 5 digits other than all Zeros. Your PIN is your electronic signature and are any 5 numbers chosen by you. You will need to enter the 5 digit PIN or be able to provide your 2007 Adjusted Gross Income amount when you are asked to do so during the interview process. If your filing status is Married Filing Jointly and you choose to enter your AGI on the PIN page, enter the same AGI for both you and your spouse, if applicable in the boxes provided. If you e-filed with us last year and your return was accepted by the IRS your 2007 AGI will appear on the PIN/Signature page for you to enter in the AGI box, if you LOGON with the same user (email) and Social Security Number as last season. If you did not sign electronically last year enter "0" in the prior year PIN box (enter 1 "0" only, not 5). This is a numeric number, not a letter.
Return to TopWhat if I can not locate my prior year PIN or AGI information?
If you choose to sign with a e-signature (PIN) and you do not know your prior year PIN or AGI, you may call the IRS toll free number at 1-800-829-1040. However, if you e-filed with us last year and your return was accepted by the IRS your 2007 AGI will appear on the PIN/Signature page for you to enter in the AGI, if you LOGON with the same user (email) and Social Security Number.
Return to TopWhat is a DCN number and do I need it?
The DCN number will be assigned once your return has been submitted on our website. Each return is assigned a DCN upon submission.
How can I file an extension for my 2008 tax return?
The link below will direct you to Form 4868, Application for Automatic Extension of Time To File U.S Individual Tax Return.
http://www.irs.gov/pub/irs-pdf/f4868.pdf
How do I read the information on the Check Return Status page?
The CHECK A RETURN STATUS page provides all the information as to the status of your return. In addition to posting of Acceptance, Rejections, DCN numbers and print copies of your federal and state returns and links are provided to the IRS Reject Codes.
What does my return status mean?
It provides the most up-to-date information concerning the status of your federal and state returns. An explanation of messages are posted on the "Check A Return Status" page.
My e-file status has not changed for over a week. What should I do?
Contact Customer Support through the CONTACT US link located in the "How May I Contact You" section in the FAQs above.
My status is DUPLICATE, what does that mean?
A duplicate return occurs when two or more returns using the same social security (SSN) number have been e-filed and the IRS is notifying you of this issue. In the IRS system, the first SSN transmission is accepted and all additional SSNs received by the IRS are rejected as a duplicate. The SSN acceptance may have been received from an e-file transmitter other than us. In most cases, a duplicate message means the return using that SSN has been accepted, but you will need to contact the IRS to confirm the status of your return. Once a duplicate message is received, the status of your message on the "Check A Return Status" page cannot change. Therefore, if you have further questions, you should contact IRS customer service at 800-829-1040.
Can I make changes to my return?
Once you have completed and submitted your return to the IRS, it can not be canceled or changed. If however, your return is rejected by the IRS and you are issued an Error/Reject Code, you can then login and make any changes necessary, then re-submit it to the IRS for their review. A link to the IRS Reject Codes are posted on the CHECK A RETURN STATUS page, located on the Main Menu.
If your return has already been accepted by the IRS and you need to change any information, you will need to complete Form 1040X and mail it to the IRS. If however, you have not yet completed and submitted your return, simply login to your account and make any changes that are needed, complete the interview process and submit your return to the IRS.
Return to TopHow can I check the status of my amended return?
You will need to contact the IRS assistance line at (800) 829-1040 to receive information on the processing of your amended return. Amended/corrected returns are processed as quickly as possible. However, it could take 8 to 12 weeks to process an amended return.
Return to TopCan I delete my information from your site if I choose not to e-file?
Yes. Should you choose not to e-file your return through our site, select the Check Return Status link on the Main Menu page. The Delete option is available only if your return has not been completed and submitted by you or, if it was rejected by the IRS. Once you submit your return, do not delete it. If deleted, messages from the IRS and your State cannot be retrieved, the status of your return cannot be obtained and customer support will be unable to assist you.
What if I e-file my return and it is rejected by the IRS?
It depends on the reason your return was rejected. A link to the IRS Reject Codes are posted on the CHECK A RETURN STATUS page, located on the Main Menu. Locate the number of your reject code(s) on the CHECK A RETURN STATUS page (ignore the numbers in parenthesis) and scroll down the listing to determine the cause of the reject. Once the mistake is located, make the correction(s), select "save/continue" and proceed through the return and resubmit.
What is the most common mistake that causes a rejection by the IRS?
If you made a mistake in entering the Social Security Number, incorrect Last Name or Date of Birth for you or anyone entered in your return, it will cause your return to reject. Further, the IRS Reject Codes may reflect a problem with a Social Security Number only. However, the rejection noted by the IRS may not be an incorrect Social Security Number, but rather an incorrect Last Name or Date of Birth. If the information entered is correct and your return rejected, contact the IRS at 1-800-829-1040. For general information about e-file, refer to Tax Topic 252, Electronic Filing. For a complete listing of IRS Error/Reject codes, please click here.
Return to TopWhere is the rejected return information posted?
Information concerning the status of your federal and state return will be posted on the CHECK A RETURN STATUS link, located on the Main Menu.
Return to TopHow do I correct my errors and re-submit my return to the IRS?
If a rejection notice is posted on the CHECK A RETURN STATUS page, you will need to LOGON to your account and access the portion of your website that contains entries that must be corrected according to the IRS error/reject code(s). Once corrected and "save/continue" is selected, continue through the RESUBMIT button. Please allow 24 -48 hours for the IRS to review your return.
Return to TopWhy was my return rejected because a dependent's Social Security Number being used more than once or on another return?
Unfortunately, you may need to file a paper return this year. Contact the IRS for instructions at 800-829-1040. Do not send any documents that are not required with your tax return. Whether the cause of this rejection is the result of a typo on another return or an attempt by another party to claim your dependent, the IRS has security measures in place to ensure the accuracy of returns submitted. In such cases, the IRS will question the dependency exemptions claimed by any other party using the wrong social security number.
How long will it take to receive my refund?
If you e-file and select the direct deposit option and have not received your refund within 3 weeks after filing your return you can check your refund status by clicking on "Where's My Refund" on the IRS website then go to "Get My Refund Status" (after inputting the required data). Or, you can call the Refund Hotline at (800) 829-1954. Be sure to have available a copy of your current tax return because you will need to know your social security number shown on your return, the filing status and the exact whole dollar amount of your refund.
When will the IRS mail or deposit my refund?
The IRS direct deposit refunds and mails refund checks on the second Friday following the acceptance of your E-filed return based on your selection prior to submission.
Return to TopHow can I check on the status of my refund?
Refund information does not become available until it has been 3 weeks since you e-filed your tax return. Information concerning your current year refund may be obtained by selecting Where's My Refund or you can call Refund Hotline at (800) 829-1954. Be sure to have a copy of your current tax return available because you will need to know your social security number shown on your return, the filing status and the exact whole dollar amount of our refund. The IRS updates refund information every seven days.
Can I change my refund option once my return is submitted to the IRS?
No. Once you have selected your refund method it may not be changed unless your return is rejected by the IRS. If rejected for any reason, you may LOGON and change the refund option.
Return to TopWhat if my e-filed refund amount and my deposited refund amount are different?
It is not unusual for the IRS to review and recalculate returns after they have been accepted. Typically, the IRS will notify you within 30 days after your altered refund or tax due has been either deposited or debited from your account.
Return to TopCan my refund be used to pay other debts?
Under the law, state and Federal agencies refer to the IRS the names of taxpayers who are behind in their support payments, taxes, and loans. Your tax refund may be reduced or not be refunded to you if you are delinquent in child or child and spousal support payments or have a past due Federal debt (such as a student loan). Therefore, all or part of your refund may be used to pay other debts you owe. For additional information, refer to Tax Topic 203, Failure to Pay Child Support and Other Federal Obligations.
Return to TopI owe the IRS money, can I pay by check?
Yes, select here for a Form 1040-V voucher suitable for mailing to the IRS or you can find the voucher on www.irs.gov.
Which states do you support for e-filing?
Click the "States Supported" link on the homepage for a complete listing of the States we currently support.
How do I complete my state return?
Once you have completed the federal portion of your return, you will be given the option of completing your state return. Once your federal return is submitted a "State" link will appear on the CHECK A RETURN STATUS page in an "option" drop down tab, located next to your return. Select this link, locate your State or States if your are a Part-Year on Non-Resident in a State other than your primary residence. A portion of the entered information from your federal return will be populated from your previous entries on the federal portion of the interview that you previously completed. In some instances, you will be required to follow specific state form instructions or worksheets in order to accurately calculate your entries. It is your responsibility to follow all instructions specific to your state tax authority to make sure that your return is completed correctly. If you are e-filing more than one state with your federal return a fee of $18.88 will apply to each state.
We offer "State-Only" returns for each State supported. To file a state-only return, complete the federal portion of the interview. The applicable data entered will auto-populate your state return. An option to bypass the transmission of your information to the IRS is available at the end of the federal interview. If selected, you will be allowed to continue to your State, but your information will not be transmitted to the IRS.
What is the fee for e-filing my state return?
The fee for e-filing your state return is $18.88 and is non-refundable once E-filed.
Return to TopHow do I check the status of my state return?
Once submitted, the status of your State return will appear on the CHECK A RETURN STATUS link, located on the Main Menu.
Return to TopHow do I e-file my state return?
Once your State is supported, select the "Check A Return Status" link, located on the Main Menu. Once your federal return is submitted or accepted a "State" link will appear in the "Option" drop down tab, located next to your return status. Select the link and your State from the list and continue through "process return".
My state return was rejected, what do I do now?
If your return was not accepted by your State, select the "Check A Return Status" link, located on the Main Menu. A listing of your State reject code(s) will be posted on this page and a "Rejected" link will appear in the column for your State information. Select the link, your State and a link to your State reject codes are posted on the Information Page, which is located prior to entering your State return. Make the necessary changes and resubmit to your State tax authority. Your State instructions and other helpful information are posted at the top of the State form to assist you in accurately completing your return. If your state return was rejected without an error code - resubmit it.
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